HP Home-School Communication Protocol

We encourage all parents and carers to review our Frequently Asked Questions (FAQ) webpage before contacting the school, as it may address your question promptly.

Contacting Holmleigh Park

Preferred Method of Contact: Email

Email ensures a digital record of communication and allows staff the flexibility to respond effectively. If required, a follow-up telephone call or meeting can be arranged after the initial email contact.

Reporting Absences

• Years 7-11: Text 07860054561, including the student’s name, tutor group, and reason for absence.

• Years 12-13: Call the Sixth Form direct line at 01452 393760 or email sixthform@hphigh.co.uk

Communication Tiers

Holmleigh Park staff aim to reply to emails during school hours (8:30 AM to 4:00 PM, Monday to Friday), excluding weekends, Bank Holidays, and school holidays.

Tier 1: Specific Concerns

Target Response Time: Within 1 to 2 school days, depending on the query

• Attendance Concerns: Email Attendance@hphigh.co.uk

• Safeguarding Concerns: Email Safeguarding@hphigh.co.uk or call the school

• Behaviour Issues: Email the relevant Head of Year or the Head of Behaviour. Contact details are available on the school’s Contact Details page: https://www.hphigh.co.uk/contact-us

• Academic Concerns: Email the relevant Director of Faculty (see the Contact Details page for their information).

• Special Educational Needs: Email SENCO@hphigh.co.uk

• General Queries: contact@hphigh.co.uk. The contact@ team will handle general queries. If unable to answer, they will forward your email to the appropriate staff member.

Tier 2: Senior Leadership Team

Target Response Time: Within 1 to 5 school days, depending on the query

• Each year group is overseen by a Senior Leadership Team (SLT) member, who supports pastoral care and helps resolve serious or previously unresolved issues or enquiries. Contact information is available on the Contact Details page:
  https://www.hphigh.co.uk/contact-us

Tier 3: Headteacher

Target Response Time: Within 1 to 10 school days, depending on the query

• For complaints at Stage 2, please review the Complaints Policy to ensure all prior steps (Tiers 1-3) have been taken. The Headteacher may delegate responses to appropriate staff where necessary.
  Complaints Policy: http://www.hphigh.co.uk

Telephone Enquiries

For phone queries, please contact our main reception by calling 01452 301381:

• General Enquiries: Reception staff will assist where possible or guide you to the appropriate staff member’s email.

• Specific Staff Requests: Messages will be taken and emailed to the relevant staff member, who will respond once their teaching commitments allow. For faster communication, we recommend emailing the staff member directly.

Communication Guidelines

1. Respectful Communication
   We expect all communication to remain polite and respectful. Our pupils and staff are entitled to a safe and respectful environment. Concerns should be addressed courteously, and we will take appropriate action if these standards are not met.

2. Pre-Booked Meetings Only
   All meetings with staff must be scheduled in advance. Drop-in meetings cannot be accommodated due to teaching and duty commitments.

3. Formal Complaints
   For formal complaints, refer to the Complaints Policy for timescales and procedures, which may differ from the response times outlined above.
   http://www.hphigh.co.uk

We appreciate your cooperation in adhering to these protocols to ensure effective communication between home and school.